Big Pop Store
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General
My Account
4
How do I register?
How do I change my account details?
Are my personal details safe if I create an account?
I have forgotten my password. What should I do?
Ordering
12
The item I ordered is out of stock. Why is it on the website?
How do I place an order?
Can I make changes to my basket?
Can I place an order to a different address?
How will I know when my order has been dispatched?
View all 12
Payments
5
How can I pay for my order?
Will I be charged VAT?
I have a payment problem on my order. What should I do?
When is payment taken from my account?
How do I use a discount code?
Delivery
6
What do I do if I have not received my order?
What delivery options do you offer?
What delivery options do you offer?
How long will it take for my order to be delivered?
Will I be charged customs and import charges?
View all 6
Returns & Refunds
5
What is your returns policy?
How do I return an item?
Can I return an item that is no longer wanted?
What happens once my item is returned?
When will I receive my refund?
Website
3
Where can I find your terms & conditions?
Why am I having problems accessing the checkout?
What is your Privacy Policy?
Shipping Information
1
Shipping prices
Gift Cards
7
Can a gift card be used more than once?
Can more than one gift card be used towards a purchase?
How do I check my gift card balance?
Can a gift card be used to buy a gift card?
Can a gift card be used to pay for shipping and taxes?
View all 7
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