Ordering

The item I ordered is out of stock. Why is it on the website?
We acquire new stock all the time and often out of stock items are restocked. You can find out when a product is restocked by registering for email notifica...
Wed, 6 Jun, 2018 at 9:44 AM
How do I place an order?
Easy! Find the items you want and click to add them to your basket. Once you've got all you need, select the basket icon and proceed to checkout. Y...
Wed, 6 Jun, 2018 at 9:45 AM
Can I make changes to my basket?
No problem! Just click the basket icon to see all of the items you've selected so far. Use the + to add more of the same item or the – if you have ...
Wed, 6 Jun, 2018 at 9:46 AM
Can I place an order to a different address?
You can add a different delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can add more.
Wed, 6 Jun, 2018 at 9:46 AM
How will I know when my order has been dispatched?
We will email you to let you know when your items have dispatched. This will contain the delivery address and the goods that are on their way as well as mor...
Wed, 6 Jun, 2018 at 9:48 AM
What is the status of my order?
Your account makes it easy to keep an eye on your orders. Once you've logged in you'll see each individual order that you've placed with ...
Wed, 6 Jun, 2018 at 9:58 AM
How do I cancel my order?
We're sorry to hear you want to cancel.  If you need our help with anything, just contact us and we will be happy to help. In stock items are ...
Wed, 6 Jun, 2018 at 10:16 AM
Why has my order been cancelled?
We hate to cancel any orders but occasionally we might have to.  This can be due to issues with stock or the errors in the listing.
Wed, 6 Jun, 2018 at 10:19 AM
How do I make changes to my order?
Once your order has been placed you will be unable to amend any details in your account. It may be possible for us to manually make changes for you, so ...
Wed, 6 Jun, 2018 at 10:28 AM
I have received a faulty or damaged item. What should I do?
We're sorry that this has happened and we will do what we can to make sure you get the best outcome. Please contact us to tell us more, if you can ...
Wed, 6 Jun, 2018 at 10:42 AM